This Refund Policy applies to purchases of
technology services from RBConsult (“we”, “us”,
“our”). It explains when refunds may be granted, how
cancellations work, and how refunds are processed.
2. Definitions of Project Phases
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Discovery: Requirements
gathering, scoping, and architecture planning.
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Design: UI/UX deliverables such
as wireframes, mockups, and design systems.
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Development: Engineering work,
integrations, testing, and deployment
activities.
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Delivery: Handover of agreed
deliverables and acceptance procedures.
3. Refund Eligibility
Refunds are considered based on project status at
the time of a written cancellation request:
-
Before project start: 100%
refund of amounts paid, less non-recoverable
payment processing fees.
-
During Discovery: 75% refund of
the remaining balance not yet earned; fees for
completed discovery work are non-refundable.
-
During Design: 50% refund of
the remaining balance not yet earned; completed
design deliverables are non-refundable.
-
During Development: No refund
on amounts already invoiced or milestones
delivered; you remain liable for work completed
to date.
-
After Delivery: No refunds.
Post-delivery changes are handled through change
requests and new statements of work.
“Remaining balance” means amounts paid for work not
yet performed. Milestone billings and retainers for
completed phases are non-refundable.
4. Non-Refundable Items
- Completed and delivered work or milestones.
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Third-party costs purchased on your behalf
(e.g., licenses, API credits, hosting).
- Rush/expedite fees once work has commenced.
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Change requests or scope increases already
delivered.
5. Cancellations
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Submit a written cancellation request to
info@rbconsult.bh.
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Include your project reference, company name,
and reason for cancellation.
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We will confirm receipt and provide a statement
of work completed to date.
6. Processing of Refunds
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Approved refunds are issued to the original
payment method.
-
Processing time is typically 10–15 business days
after approval; your bank or card issuer may
take additional time.
-
Non-recoverable gateway or currency conversion
fees are not refundable.
-
Chargebacks initiated without first contacting
us may delay resolution.
7. Quality Concerns and Disputes
If you are dissatisfied, contact us promptly with
specific issues and evidence. We will review and,
where appropriate, propose remediation through our
standard defect resolution process or a mutually
agreed adjustment.
8. No Refunds for Change of Mind
Refunds are not issued for change of mind or
preference changes after work has begun. Alterations
are handled as change requests.
9. Consumer Rights
Nothing in this policy limits any non-excludable
rights you may have under applicable law. If local
consumer laws grant additional rights, those rights
prevail to the extent required.